Privacy Policy

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Introduction and background

The purpose of this policy is to outline how Glenfield Travel has established measures to protect your privacy and information rights. 

Your rights

We recognise that you have rights as a ‘data subject’, and that we have an obligation to uphold these. 

This privacy notice aims to outline how we maintain these rights.  In particular, it outlines:

  • How we collect and process your information
  • Why we do this
  • How you can exercise your rights;
  • Who to contact in the event you’re unhappy with our performance.

Depending on why we have collected your information, your information rights could include:

Right

Explanation

Right to be informed

This encompasses the obligation for us to be transparent in how we collect and use your personal data.

Right of access

You have the right to access your personal data and supplementary information.

Right to rectification

If the information we hold on you is inaccurate or incomplete, you can request we correct this.

Right to erasure

You can request we delete or remove personal data where there is no compelling reason us to continue processing

Right to restrict processing

You have the right to request we cease processing your data, if:

·         You consider it inaccurate or incomplete;

·         Where you object to processing and we are considering whether we still have a legitimate interest to process it.

·         Where we don’t need the data for the original reason we collected it, but may need it to support a legal claim

Right to data portability

·         Where you have consented to our processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form. 

Right to object

You have the right to object to our processing under certain circumstances. For example, you can object to:

·         direct marketing (including profiling); and

·         processing for purposes of scientific/historical research and statistics

Rights relating to automated decision making including profiling

·         Where we apply automated decision making, we must

·         give you information about the processing;

·         introduce simple ways for you to request human intervention or challenge a decision;

·         carry out regular checks to make sure that our systems are working as intended

Information related to automated decision making is contained later in this notice.

Information we collect

Please find below a summary of the information we collect and how we use this to deliver services to you.

Information we collect

Why we collect this

How we process this

Booking and Reservations

Full Name

Address

Telephone Numbers

Email Address

Date of Birth

Passport Information

Medical Information

Next of Kin Details

Travel Insurance Details

Ø All from the client at the time of booking.

These details are necessary for us to fulfil the contract we have entered into with our customers.

Contractual obligation

Office filing system with password protected property software system

Third parties relating to the booking (hotels, transfers, airlines, car hire, excursion providers etc.)

Marketing

Full Name

Email Address

These details are necessary for us to supply our customers with offers, information and news which is mutually beneficial.

Office filing system with password protected property software system

Through a third party email provider.

Transfer of data

Your data is shared with third parties as required to facilitate the booking process.  

Retention of data

Glenfield Travel retains information for seven (7) years from our point of last contact.  We hold this information to support our legal and regulatory requirements.  If you object to this retention, please contact us – details provided in the ‘Contact’ section.

Securing your information

Glenfield Travel applies technical and organisational security measures in line with industry good practices such as ISO 27001. 

Glenfield Travel has achieved the Cyber Essentials accreditation.

Contact details

We recognise that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future. 

If you have given consent for processing, you are free to withdraw that consent.  To let us know this is the case, email Glenfield Travel at glenfield.travel@vsmail.co.uk

If you have any questions in respect of this notice, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access):

  • Glenfield Travel, as data controller, can be contacted as follows:

3 Station Road, Glenfield, Leicester, LE3 8BT. Tel: 0116 2871608 or Email: glenfield.travel@vsmail.co.uk

  • Stephen Brooks (The Data Compliance Offer) can be contacted as follows:

3 Station Road, Glenfield, Leicester, LE3 8BT. Tel: 0116 2871608.

If you are unhappy that we have responded to your query inadequately, of if you have a further complaint, The Information Commissioner’s Office can be contacted on 0303 123 1113.